Simply designed to capture, manage, and track inquiry activities towards retention and conversion.
From lead capture to detailed performance tracking, Verity promotes high efficiency, effectiveness, and transparency across the lifecycle of a prospective student.
Appointments can be scheduled at any time while on the phone or from team shared calendars. Statuses are maintained to indicate the appointment is confirmed, canceled, no show, or show. The system sends out automated confirmation or reminder messages, then tracks and measures related activity.
The system allows the school to configure the process workflow for optimal results. Tasks are either campaign driven, such as speed-to-lead contact, or configured to trigger based on certain events or rules, such as a missed call or setting a call disposition to force an automated re-queue. Task activity is available to team leads and escalation managers for real-time assessment of workload and performance.
At various screens, the system displays scorecards to give at-a-glance view on performance metrics. Central dashboards are available for historical or real-time insight with filter capability to segment the metrics and drill-through capability to analyze the underlying data in more detail.